Frequently Asked Questions

Ordering & Payment

How do I place an order?
You can browse our selection and add items to your shopping cart. Once ready, proceed to checkout, where you will be asked to provide your shipping details and payment information.

What payment methods are accepted?
We accept major credit/debit cards, and other common payment options at checkout.

Is my payment secure?
Yes — all transactions are processed through secure gateways that encrypt your card details and protect your privacy.

Can I modify or cancel my order?
If your order has not yet been dispatched, you may request a modification or cancellation. Once shipped, changes can no longer be made.

Shipping & Delivery

Where do you ship to?
We deliver to many countries globally. During checkout, you can select your region, and shipping options will appear.

How long will delivery take?
Delivery times depend on your location and the shipping method selected. Estimated delivery times will be shown at checkout.

How much does shipping cost?
Shipping fees vary by destination and chosen method. You’ll see the shipping cost before finalizing your order.

Will I have to pay duties or taxes?
Import duties or taxes may apply depending on your country’s regulations. Any such fees are typically the responsibility of the recipient.

Returns & Refunds

What is your returns policy?
If you receive an item that you wish to return, you must request a return within a specified time window from when you received it. Products must be in their original condition and packaging.

How do I initiate a return?
Visit the returns section on skinscentria.com to log your return request. Follow the instructions to send the item back.

When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed. The time it takes to appear in your account depends on your payment provider.

What if my item is damaged or incorrect?
If you receive a damaged item or something different from what you ordered, please open a return request immediately. We will provide instructions to resolve the issue.

Account & Loyalty

Do I need an account to order?
You can order as a guest, but creating an account gives you faster checkout, order history, and access to loyalty benefits.

Can I track my order?
Yes — once your order is dispatched, you will receive tracking details via your account dashboard.

What happens if I forget my password?
If you forget your password, use the “Forgot password” option during login. Instructions to reset it will be sent.

Miscellaneous

Are your products genuine?
Yes — we only sell authentic items sourced from authorized suppliers.

Do you run promotions or discounts?
Yes — you may find seasonal offers, discount codes, and bundle deals. Check the promotions section on skinscentria.com.

Where can I find more help?
For any questions not addressed here, please log into your account on skinscentria.com and access the Help or Support section.